Elevate your customer experience with Instant Messaging
Connect with your customers on their preferred IM channels
Empower your Marketing, Sales and Support teams and drive success with faster response times, better engagement, and increased customer satisfaction.
Auto-reply and Bots
Enhance efficiency and improve customer experience. Automated responses provide instant assistance, freeing up your team for more complex inquiries. Advanced bots can handle repetitive tasks and even solve simple customer problems, improving response times and enhancing the overall customer journey.
Auto-assignment
Conversations are automatically routed to the appropriate team member based on factors like language, product, or customer history, ensuring efficient and effective handling of customer inquiries. Say goodbye to missed opportunities!
Embed an omni-channel Inbox into your CRM
This provides a centralized view of all customer interactions, improving efficiency and enhancing the customer experience. With all IM channels in one place, your team can respond to inquiries quickly and effectively, providing a seamless and consistent customer journey.
Convert your CRM into a Social CRM
Integrated with commonly used CRM platforms like Salesforce and Microsoft Dynamics CRM, Social CRM incorporates customers' IM profiles and engagement data and allows you to efficiently and conveniently segment, track, and analyze your customers in one place.
Leverage existing marketing automation to send engaging messages
Broadcast personalized messages using IM channels encouraging customers to take action and drive conversions.